Customer Agreement

This Agreement is a contract between you and Cohort Solutions Pty Ltd for the use of the Cohortpay website ("Cohortpay") and for any products or services that we make available on the Cohortpay website.

General Terms

By registering on the website, you must read, accept and agree to be legally bound by all of the terms and conditions contained in this Agreement and the General Terms of Cohort Solutions Pty. To view the General Terms of Cohort Solutions Pty Ltd, click here

Eligibility

You, or the person acting on your behalf (eg, your parent), must be at least 18 years old to access or use our website or accept any of our products or services.

We reserve the right to refuse to accept any new user or any transaction at our discretion. We may also, at our discretion, exclude you from using the service without notice and for whatever reason.

Eligible Transactions

You are only permitted to use this service to make payments for:

  • Tuition, accommodation & other international education related fees, to officially approved Education Institutions that offer courses to people studying on student visas; and
  • Where available, your own bank account

Authorisation

By accepting these terms and conditions you authorise Cohortpay to make payments on your behalf. Cohortpay will make the payment on you behalf according to the details that you have provided us.

Payment

It is your responsibility to ensure that the details of the transaction are accurate. Once you confirm the transaction, we immediately hedge the currency risk to ensure that we are not exposed to market moves in the exchange rate. Therefore, we cannot cancel any payments.

For every transaction you enter with us, you agree to complete the transaction as detailed in your personalised Confirmation. This includes paying the Foreign Currency Amount into our Bank Account by the Settlement Date. This can generally be completed by instigating a telegraphic transfer (wire) by you (or someone acting on your behalf) physically entering your branch of your bank or using your bank's internet banking portal. Where available, you can make payment into a Cohortpay local bank account.

It is your responsibility to ensure that the payment is processed into our Bank Account and does not fail or remain unprocessed for whatever reason.If you have followed the instructions on the Confirmation, but your bank suggests there is a problem with the payment, please contact us.

You can monitor the progress of the payment through Cohortpay. We will endeavour to keep the status of the payment regularly updated so that you can see when we have received the funds into our bank account and when we have initiated payment to your institution.

Once your funds reach our bank account in the amount you have transacted, providing the information provided to us is correct, you have fulfilled your obligations. We then assume your liability to pay your institution according to the details that you have provided us.

Refunds

Once payment has been received by us, no refunds are permitted. Any refund you may be entitled to must be requested directly from your provider abroad according to the rules of cancellation and repayment of this provider.

Fees

We do not charge any fees for using our international tuition payment service.

You are liable for any fees that your bank may charge you from time to time. This includes any fees that may be charged to you for whatever reason. Should any fees you are charged reduce the Foreign Currency Amount that we receive into our Bank Account, you agree to either instigate a further payment into our Bank Account or contact us to organise to pay the remaining funds in AUD into our AUD bank account. We will not make payment until we have received payment in full.

We earn our revenue from the spread between the price we charge you and the spread we receive from the banks that we use to hedge your payments.

Partners

In order to reduce the cost to you, we work with banking and other partners to reduce the cost of your educational expenses abroad.

Timing

While we take every care to ensure the payment is expedited, you should ensure that you instigate a transaction in a timely manner to ensure that you leave sufficient time for your payment to be processed to your provider. As a general principle, instigating a payment 2 weeks before your institutions due date allows sufficient time to investigate any delays in your bank processing the payment into our Bank Account.

Closure of FX Markets

When FX markets are closed, we may temporarily suspend the Make a Payment page.

Erroneous Pricing

We rely on third party vendors to provide us with real time pricing on currency exchange rates. Should any of these rates be manifestly incorrect, we will contact you as soon as possible to let you know of the error and the correct payment amount. You can either proceed with this correct payment amount or cancel the transaction. We will not be held liable for any incorrect rate feeds.